Welcome, Oberweis Dairy customers!
Everything you need to know to get started
– By the Veggie Fairy Team
Seasonal Roots is Virginia’s oldest and biggest home-delivered farmers market, specializing in locally sourced, sustainably grown produce. When Oberweis Dairy asked us to help make sure you can enjoy the convenience of the freshest, best-tasting, healthiest home-delivered dairy, we said sure!
Seasonal Roots members order a weekly home-delivered produce basket, and can add on Extras like pastured eggs, grassfed meats, and artisan fare. To help you out, we’re now making it possible for you to also add on your favorite Oberweis items.
So for all our new Oberweis customers who join and become Seasonal Roots members, here’s a step-by-step introduction to your new community of fresh local food lovers:
When to place your order
You can place your order all weekend long. Your online farmers market is open from Friday at 2pm until Sunday at 11:59pm. We’ll send you an email on Friday to remind you that the market is open. During that time you can browse and shop all you want. When the market’s not open, you can take an offline tour of the ordering process by clicking here.
How to order your basket
When you sign in while the market is open, you’ll see that each order is fully customizable. It starts with a basket of fresh local produce that you can swap items in and out of. Then in the Extras section you can choose to buy bakery items, meats, artisan goods, more produce, and Oberweis dairy products.
First, the basket. There are three basket sizes to choose from:
Whichever basket you choose, it will come pre-filled with a selection of produce. You’re free to change that — just swap out items to get exactly what you want.
How to order Extras
Browse the tabs in the Extras section and add to your order whatever items strike your fancy. You can change your order as often as you like until the market closes on Sunday at 11:59pm. If you do make changes, only your most recent save will be processed, so you can disregard the email confirmations you’ll receive for the earlier saves.
Need to skip a week or more? You can schedule skips anytime before the market closes, up to 12 weeks in advance. If you don’t skip or customize, the default order that was in the Friday email will be processed when the market closes.
The money stuff
Here’s what you need to know, in no particular order:
Delivery
If you live in Northern Virginia, Wednesday will be your delivery day. If you live anywhere from Richmond to Virginia Beach, Thursday will be your delivery day. If you’re unsure about your delivery day, drop us an email.
On your delivery day, your box of local food will be delivered to your doorstep — hand-delivered by a neighborhood Market Manager who lives near you. She or he will send you an email reminder the night before that will give you a delivery window of just a couple hours so you’ll know when to expect it. Your Market Manager is there to help, so feel free to send an email if you ever have any questions or concerns.
On delivery day, you’ll also receive a “Field Notes” email from Sam, your Farmer Connector – he’ll update you on the harvest. Sometimes Mother Nature has plans for our crops that we can’t foresee. If something foils the harvest of a basket item, we’ll substitute the closest item we can find – for example, yellow squash instead of zucchini. If it’s an Extra item that you ordered, we’ll credit it to your account.
By the way, we check and double check each item before it reaches you, but if something falls through the cracks, like a bruised apple or a missing item, we want to know! It’s easy to report an issue — visit our FAQs and scroll down to “Quality Control” for instructions.
Each week on delivery day, please leave out a cooler, along with an ice pack if you have one. That way your fresh local food will stay fresh and safe from hungry critters.
Next to your cooler, please leave out your empty Seasonal Roots delivery box and glass milk bottles from the week before to help us reduce our carbon footprint. Your Market Manager will whisk it all away so it can be reused. That will save energy and, in the case of the boxes, trees!
Last but not least: Enjoy!
Once you receive your order, all you have to do is enjoy it! If you ever find yourself with more fresh local produce than you can eat right away, here’s how you can preserve the nutrients and flavor until you’re ready to use it.
To get to know us better, please visit our Web site where we’ve got FAQs, the story of how we got started, and more. We also hope you’ll join us on Facebook, Instagram, Twitter, and Pinterest for recipes!
ABOUT SEASONAL ROOTS
Since 2011, Seasonal Roots’ home-delivered farmers market has connected Virginia families with local family farmers who use sustainable, humane practices. Our veggie fairies – mostly moms who believe in living better through scrumptious, healthy eating, being kind to animals, protecting the environment, and spreading joy – home-deliver freshly harvested produce, pastured eggs, grassfed dairy and meat, plus artisan fare. We empower our members to eat better and live better with more nutritious, flavorful food that’s good for us and good for the planet. More info at seasonalroots.com.
