But, there are some real (and not at all virtual) folks working behind their screens to make sure you get your local deliveries! From the farmers who harvest your crops, to the artisans who craft your baked goods, to the packers who assemble your order, and the Market Managers who deliver it – it takes a village. Here at Seasonal Roots, we have one of the best villages around! Today, meet Alyssa (left), and Melanie (right).
Alyssa is a seasoned Seasonal Roots pro, she began work with us as a Market Manager, and now is the responsive-problem-solver managing our support emails. If there is an issue with a delivery, inquiry about how to order online, or simply a request for a recipe – Alyssa handles it all. She’s knowledgable about everything from how to best store your produce, to how to manage your account, to our farmers’ growing practices. For those of you who have had the pleasure of working with Alyssa, we thought you might like to put a face to the ever-helpful name that coincides with support emails.
Melanie is our Chief Operating Officer! She’s been part of the team for years, wearing many hats along the way. Now, she is the logistics wizard who makes sure that your basket is packed correctly, and makes it to your doorstep. Melanie is the brains behind managing our new ordering system, and goes above and beyond to ensure exceptional customer service. For example – Alyssa sadly moved beyond our delivery area, and has been missing her weekly deliveries. The solution? When Melanie recently headed out of town, she packed up a box of local goodies and delivered it to Alyssa and her family on the way out.
Thank YOU for being part of our village – together we continue to support local farmers and businesses.